--- title: Why the Facebook login window doesn't appear when I try to connect my Facebook Ad account to Soprism? description: There are several reasons why Facebook login pop-ups do not appear when you click on "Connect your Facebook account". Most of the time, you just need to make sure that no Ad blocker like Goshtery, AdB --- [Skip to content](https://help.audiense.com/en/soprism/why-doesnt-the-facebook-login-window-appear-when-i-try-to-connect-my-facebook-ad-account-to-soprism-soprism-help-center#main-content) English Show submenu for translations ![logo-soprism-color-1](https://help.audiense.com/hubfs/logo-soprism-color-1.svg) Open main navigation Close main navigation - English Show submenu for translations - - [Contact us](https://help.audiense.com/en/soprism/kb-tickets/new) [Contact us](https://help.audiense.com/en/soprism/kb-tickets/new?hsLang=en) Soprism by Audiense knowledge base - There are no suggestions because the search field is empty. 1. [Soprism Knowledge Base](https://help.audiense.com/en/soprism?hsLang=en) 2. [FAQs](https://help.audiense.com/en/soprism/faqs?hsLang=en) 3. [Account set up](https://help.audiense.com/en/soprism/faqs?hsLang=en#account-set-up) # Why the Facebook login window doesn't appear when I try to connect my Facebook Ad account to Soprism? There are several reasons why Facebook login pop-ups do not appear when you click on "Connect your Facebook account". [![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio621321137b629c6711e07fdcdb6a00a58Screen+Shot+2022-11-22+at+1.48.31+PM-1.png)](https://downloads.intercomcdn.com/i/o/621321137/b629c6711e07fdcdb6a00a58/Screen+Shot+2022-11-22+at+1.48.31+PM.png?expires=1738759500&signature=590cfbabc1572773012fd4ece04f6fadebd2e5942b14ca92b36fbbf9447adc08&req=ciImFct%2FnIJYFb4f3HP0gLB%2FoE%2BYXJo9xmQfQBE0GdfcjOv6YD8SMB9Q1fwe%0AteR7%2BQan7B6D%2Br%2BGsg%3D%3D%0A) Most of the time, you just need to make sure that **no Ad blocker** like Goshtery, AdBlock Plus, or Poper Blocker,... can interfere with the process. ### Example of AdBlock [![](https://help.audiense.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio621324368bb74f777b5d1bc448599b6c6Screen+Shot+2022-11-22+at+1.51.44+PM-1.png?width=219&height=252&name=downloads.intercomcdn.comio621324368bb74f777b5d1bc448599b6c6Screen+Shot+2022-11-22+at+1.51.44+PM-1.png)](https://downloads.intercomcdn.com/i/o/621324368/bb74f777b5d1bc448599b6c6/Screen+Shot+2022-11-22+at+1.51.44+PM.png?expires=1738759500&signature=c635857908779561a0d0b1c2fa5e8054ddd3cbaa0c1a1859c7a282859a30f24d&req=ciImFct6nodXFb4f3HP0gD8JAeZifAVSutW5F5mfv7MCtDjyHkuwahOppH7x%0Azbg%3D%0A)   If you have already deactivated everything but the problem persists, consider checking directly **on your browser** if the pop-ups are not stopped. - [Google Chrome](https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop) - [Firefox](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting) - [Safari](https://support.apple.com/en-gb/guide/safari/sfri40696/mac#:~:text=Allow%20or%20block%20pop%2Dups%20on%20one%20website,the%20bottom%20of%20the%20list.) 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