FAQ Experiences: I have users that have opted in through another channel (through emails etc) am I still unable to communicate with them? Customer Support Team 03 November 2017 12:16 Updated Follow Please contact your Twitter account manager or contact twitter support. Related articles FAQ Experiences: How many direct messages can I send out a day via broadcasts? FAQ Experience: How can I use Twitter for Support and a bot? Comments 0 comments Please sign in to leave a comment.