Audiense Chatbots

Our Experiences are now easier than ever to create - we offer 4 kinds of chatbots, all of them available in our Standard plan.

Opt-in chatbots

The most basic types of chatbots, opt-in chatbots allow Twitter accounts to have a way for people to opt-in for further communications. After Twitter decided to ban DM Campaigns, getting user consent to receive mass communications from a Twitter handle is a mandatory step. Once users have opted-in, Twitter account owners can broadcast DMs at scale.

Before you begin please ensure that your Twitter account settings are set to “Receive Direct Messages from Anyone” . Follow the instructions on how to do this below:

  1. Go to your settings on Twitter
  2. Select the tab ‘Privacy and Safety’’ https://twitter.com/settings/safety
  3. Scroll down and check “Receive Direct Messages from Anyone”

 You are able to find your Experience by going to the Engagement tab at the top of the main dashboard and selecting DM Broadcasts.

 

Setting up your Audiense Experience

Select 'Start configuring my Twitter Experience'

 

Select the Twitter you'd like to set the experience up in (note - you will need to authenticate this Twitter account in the Audiense platform - please see how here). Once done press 'Next'.

 

Write a welcome message that people will see when they access their message area. (example below) Press 'Next' when happy with this message. 

 

Example of what this message  would look like in Twitter

 

Opt in: You will then need to name your 'opt-in' Button, Give it a description, and write a Confirmation Message (see below for an example). Then Press Next

 

Here You are able to see the button and button description:

And an example of a confirmation message:

 

Opt-out: 

You will then need to name your 'opt-out' Button, Give it a description, and write a Confirmation Message (that they have opted out). See below for an example. And when finished  press 'Next'.

 

Here you are able to see the button and button description:

 

And an example of a confirmation message:

 

Finally press 'Launch' to launch your experience. 

 

 

News delivery chatbots

The next step on the Twitter Chatbots evolution are “News delivery chatbots”. These chatbots are specially designed for organizations that deliver constant updates to a wide audience. They allow creating a series of topics of interests users can subscribe to to receive updates or news based on their interests. These topics support both manual delivery of DM broadcasts and RSS, for advanced automated delivery.

These chatbots are specially suited for news organizations (such as magazines or newspapers) but can also be adopted by other organizations that have a constant flow of “categorized” updates.

 

Q&A chatbots

Q&A chatbots allow having conversational experiences that companies create to answer common questions from customers. This alleviates the workload of support teams and reduces the time to get an answer from customers, which translates in an increase of customer satisfaction.

 

Custom chatbots

For customers that want to define advanced conversational chatbots, with an unlimited amount of interactions and topics, we offer “Custom chatbots”, which allow to define an unlimited number of interactions. These chatbots are commonly used for building Q&A chatbots and news delivery at the same time.