---
title: How to troubleshoot MCP login issues when using multiple Claude accounts?
description: How to troubleshoot MCP login issues when using multiple Claude accounts?
---

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# How to troubleshoot MCP login issues when using multiple Claude accounts?

Some users have reported issues when using **multiple Claude accounts on the same device,** especially when interacting with the **MCP** via both **Claude desktop and Claude web (browser)**.

When using:

- **Claude Desktop** (logged in with Claude Account A)
- **Claude Web in a browser** (logged in with Claude Account B)
- And both Claude accounts are connected to the **same Audiense account** via the MCP

You may encounter some issues: the **MCP appears as disconnected** in the Claude Desktop app, when attempts to log into the MCP fail, errors appear in server logs during login attempts.

This behavior seems to stem from a session or authentication conflict between the Claude Desktop and Claude Web when both are linked to the same third-party Audiense account, but with different Claude accounts.

To resolve the issue:

1. **Log out of Claude Web (browser) completely.**
2. **Log into Claude Web using the *same Claude account* as used in Claude Desktop.**
3. Retry the MCP login in Claude Desktop – it should now connect successfully.

### We recommend: 

- **Avoid using different Claude accounts simultaneously on the same device**, especially if they share the same Audiense account via MCP.
- If possible, use **only one Claude account per device session** when working with MCPs.
- If you need to switch between accounts, consider using **separate browser profiles** or **incognito windows** for session isolation.

 

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