--- title: Setting up Two-factor authentication for your Audiense account description: Enhance the security of your Audiense account with an extra layer of protection with Two-Factor Authentication (2FA), also known as Two-Step Verification. 2FA ensures your account remains secure. --- [Skip to content](https://help.audiense.com/knowledge/two-factor-authentication#main-content) - [English](https://help.audiense.com/knowledge/two-factor-authentication) - [Español](https://help.audiense.com/es/knowledge/verificación-en-dos-pasos) English Show submenu for translations ![logo-insights-color](https://help.audiense.com/hs-fs/hubfs/logo-insights-color.png?width=113&height=30&name=logo-insights-color.png) Open main navigation Close main navigation - - [English](https://help.audiense.com/knowledge/two-factor-authentication) - [Español](https://help.audiense.com/es/knowledge/verificación-en-dos-pasos) English Show submenu for translations - - [Contact us](https://help.audiense.com/knowledge/kb-tickets/new) [Contact us](https://help.audiense.com/knowledge/kb-tickets/new?hsLang=en) Insights by Audiense knowledge base - There are no suggestions because the search field is empty. 1. [Insights & Connect Knowledge Base](https://help.audiense.com/knowledge?hsLang=en) 2. [Understanding your Account](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en) 3. [Audiense Insights](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en#audiense-insights) # Setting up Two-factor authentication for your Audiense account ## This article covers the following: 1. [Why set up Two-factor authentication](https://help.audiense.com/knowledge/two-factor-authentication#Settingup2fa) 2. [Enabling 2FA](https://help.audiense.com/knowledge/two-factor-authentication#Enable2fa) 3. [Signing in with 2FA](https://help.audiense.com/knowledge/two-factor-authentication#Signinwith2fa) 4. [Disabling 2FA](https://help.audiense.com/knowledge/two-factor-authentication#Disable2fa) 5. [Recovery & accessibility notes](https://help.audiense.com/knowledge/two-factor-authentication#Accessibiitynotes) ### T**wo-factor authentication for your Audiense login** Enhance the security of your Audiense account with an extra layer of protection with **Two-factor authentication** (2FA), also known as **Two-step verification**. 2FA ensures your account remains secure even if your password is compromised or stolen, as **only you can log in** to your account. This feature uses **an authenticator** **app**, and it requires you to sign in to your Audiense account not only with your **username** and **password** but also with a **verification code** from your mobile device. Each code has a one-time use. ### How to turn on Two-factor authentication for your log in To set up 2FA in Audiense: **1. Select an authenticator app** - Firstly, choose and install an **authenticator app**, such as [Google Authenticator](https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DAndroid&hl=en&__hstc=20629287.76e9639a75a9c233fa0da35bcbc2b4e7.1703153409050.1703153409050.1703240666840.2&__hssc=20629287.1.1703240666840&__hsfp=553461220), [Microsoft Authenticator](https://www.microsoft.com/en-us/security/mobile-authenticator-app), [Duo](https://duo.com/) or [Authy](https://authy.com/) on your mobile device. **2. Access the Audiense Settings** - In Audiense, click the cogwheel icon on the right of the top menu bar to open the **Settings menu.** - Navigate to the **Security** tab: Settings > Security. ![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-26-47-0611-PM.png?width=533&height=320&name=image-png-Jan-09-2024-04-26-47-0611-PM.png) **3. Enable 2FA** - Click ***Enable 2FA*** to continue. **An email will be sent** to the address associated to your Audiense account. ![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-27-11-1269-PM.png?width=531&height=560&name=image-png-Jan-09-2024-04-27-11-1269-PM.png) **4. Activation via email:** - Go to your inbox, open the 2FA email and click on ***Activate 2FA authentication*.** **5. Authenticate with your chosen Authenticator App:** - Open your authenticator app on your device and scan the **QR code** displayed on the screen. ![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-28-31-7052-PM.png?width=548&height=1218&name=image-png-Jan-09-2024-04-28-31-7052-PM.png) - Enter the authentication code generated by the app into the designated field below the QR code on Audiense and click **Verify**. **6. Confirmation:** - Go back to Audiense. - You will see the verification that 2FA has been implemented successfully. ### Signing in to Audiense with 2FA - Go to [https://dashboard.audiense.com/auth?auth=new](https://dashboard.audiense.com/auth?auth=new) - Enter your **email address** and **password** and click **Continue** **![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-21-48-6740-PM.png?width=452&height=484&name=image-png-Jan-09-2024-04-21-48-6740-PM.png)** - Open your authenticator app on your device, then enter your authentication code into the Two-factor authentication panel and click **Verify**. ### ![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-20-41-4878-PM.png?width=517&height=452&name=image-png-Jan-09-2024-04-20-41-4878-PM.png) ### How to turn off Two-factor authentication You can disable 2FA for your Audiense account at any time: 1. Click the **cogwheel icon** on the top menu bar to access **Settings**. 2. Click the **Security** tab and then click the **Disable 2FA** button. - You can reactivate it in the future if you wish to by following the enabling process again. **![](https://help.audiense.com/hs-fs/hubfs/image-png-Jan-09-2024-04-25-28-0620-PM.png?width=675&height=423&name=image-png-Jan-09-2024-04-25-28-0620-PM.png)**   **Recovery & Accessibility Notes:** If you require us to deactivate 2FA because of accessibility problems (i.e. you have changed phone and lost 2FA parameters, and don’t have your recovery codes to hand) then you will need to contact us via help@audiense.com. You will be required to prove your identity to us with a photo of your identity card or similar. 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