--- title: How-to's & FAQs | Insights & Connect Knowledge Base description: Deeper dives into the platform functionality and FAQs --- [Skip to content](https://help.audiense.com/knowledge/how-tos-faqs#main-content) - [English](https://help.audiense.com/knowledge/how-tos-faqs) - [Español](https://help.audiense.com/es/knowledge/preguntas-frecuentes-y-guias) English Show submenu for translations ![logo-insights-color](https://help.audiense.com/hs-fs/hubfs/logo-insights-color.png?width=113&height=30&name=logo-insights-color.png) Open main navigation Close main navigation - - [English](https://help.audiense.com/knowledge/how-tos-faqs) - [Español](https://help.audiense.com/es/knowledge/preguntas-frecuentes-y-guias) English Show submenu for translations - - [Contact us](https://help.audiense.com/knowledge/kb-tickets/new) [Contact us](https://help.audiense.com/knowledge/kb-tickets/new) Insights by Audiense knowledge base - There are no suggestions because the search field is empty. 1. [Insights & Connect Knowledge Base](https://help.audiense.com/knowledge) 2. [How-to's & FAQs](https://help.audiense.com/knowledge/how-tos-faqs) # How-to's & FAQs Deeper dives into the platform functionality and FAQs ## Audiense Insights How-to's - [Onboarding Guides for Free Users](https://help.audiense.com/knowledge/onboarding-guides-for-free-users) - [Solutions offered in Audiense Insights](https://help.audiense.com/knowledge/what-solutions-does-audiense-insights-offer) - [How to update the content tab in Insights](https://help.audiense.com/knowledge/how-to-update-the-content-tab) - [How do I use Personality Insights Tab?](https://help.audiense.com/knowledge/how-do-i-use-personality-insights-tab) - [How can I export Insights report data?](https://help.audiense.com/knowledge/how-can-i-export-insights-report-data) - [Tool hack - what to do if your Insights report fails](https://help.audiense.com/knowledge/tool-hack-what-to-do-if-your-insights-report-fails) - [How do I create an intelligence report based on authors from my social listening tool?](https://help.audiense.com/knowledge/how-do-i-create-an-intelligence-report-based-on-authors-from-my-social-listening-tool) - [Create an Insights report based on a monitoring from Tweet Binder/Connect](https://help.audiense.com/knowledge/create-an-insights-report-based-on-a-monitoring) - [How to use the Audience Library feature when defining your audience in Profile attributes](https://help.audiense.com/knowledge/how-to-use-the-audience-library-feature-when-defining-your-audience) - [Baseline selector of Insights reports](https://help.audiense.com/knowledge/baseline-selector-insights-reports) - [How to add extra clusters to your Interconnections Insights report](https://help.audiense.com/knowledge/how-to-add-extra-segments-to-your-interconnectivity-insights-report) - [Uploading audiences between Connect and Insights](https://help.audiense.com/knowledge/how-to-upload-audiences-between-connect-and-insights) See less ▼ ## Audiense Insights FAQs - [FAQ: AI generated cluster names](https://help.audiense.com/knowledge/faq-ai-generated-segment-names) - [What’s the difference between Filtering and Segmenting an audience?](https://help.audiense.com/knowledge/whats-the-difference-between-filtering-and-segmenting-an-audience) - [Why does the follower count in an Insights report not match the Twitter profile?](https://help.audiense.com/knowledge/why-does-the-follower-count-in-an-insights-report-not-match-the-twitter-profile) - [How does Audiense find Influencer social profiles?](https://help.audiense.com/knowledge/how-does-audiense-find-influencer-social-profiles) - [Why did my report fail?](https://help.audiense.com/knowledge/why-did-my-report-fail) - [Why are the clusters so small in my Insights Intelligence Report?](https://help.audiense.com/knowledge/insights-intelligence-reports-why-are-the-segments-so-small) - [Understanding the data behind the Socioeconomics tab](https://help.audiense.com/knowledge/understanding-the-data-behind-the-socioeconomics-tab) - [Data Sources: where does Audiense extract insights from?](https://help.audiense.com/knowledge/audiense-data-sources) - [Is there an Audiense Referral Program I can join?](https://help.audiense.com/knowledge/is-there-an-audiense-referral-program-i-can-join) - [What is the content creators filter in Influencers & Brands tab?](https://help.audiense.com/knowledge/what-is-the-content-creators-filter-in-influencers-and-brands-tab) - [Macro and Micro Influencers](https://help.audiense.com/knowledge/macro-and-micro-influencers) - [What does "Order by Uniqueness" or "Affinity" Mean in the Influencers & Brands Tab?](https://help.audiense.com/knowledge/what-does-order-by-uniqueness-or-affinity-mean) - [FAQ: How does Audiense categorize influencers by Affinity, and how do they fall within the categories?](https://help.audiense.com/knowledge/faq-how-does-audiense-categorize-influencers-by-affinity) - [Why can't I run an insights followers' report for an X account that protects its posts?](https://help.audiense.com/knowledge/why-cant-i-run-a-report-for-an-x-account-that-protects-its-posts) - [FAQ: Why isn’t the influencer affinity 100%?](https://help.audiense.com/knowledge/why-isnt-the-influencer-affinity-100) - [FAQ: Affinities Segmentation](https://help.audiense.com/knowledge/faq-new-affinities-segmentation) - [FAQ: Why aren't all audience members represented in my Insights report clusters?](https://help.audiense.com/knowledge/why-isnt-the-full-audience-represented-in-my-clusters-within-audiense-insights) See less ▼ ## Audiense Connect How-to's - [How do I analyse my competitor's community?](https://help.audiense.com/knowledge/how-do-i-analyse-my-competitor-community) - [How can I create an audience of people who use a specific hashtag or keyword?](https://help.audiense.com/knowledge/how-can-i-create-an-audience-of-people-who-use-a-specific-hashtag-or-keyword) - [How do I export data in Audiense?](https://help.audiense.com/knowledge/how-do-i-export-data-in-audiense) - [Analyse the community of a Twitter Profile](https://help.audiense.com/knowledge/analyse-the-community-of-a-twitter-profile) - [How to see if those who interacted with your campaigns are following you?](https://help.audiense.com/knowledge/how-to-see-if-those-who-interacted-with-your-campaigns-are-following-you) - [How can I create an audience interested in a Topic? (Example: Fashion)](https://help.audiense.com/knowledge/how-can-i-create-an-audience-interested-in-a-topic-example-fashion) - [How to view the desktop version of Audiense in iOS Safari](https://help.audiense.com/knowledge/how-to-view-the-desktop-version-of-audiense-in-ios-safari) - [How can I identify my brand's audience?](https://help.audiense.com/knowledge/how-can-i-identify-my-brands-audience) - [How to identify potential bots in your Audience?](https://help.audiense.com/knowledge/how-to-identify-potential-bots-in-your-audience) - [How to Analyse a Competitor](https://help.audiense.com/knowledge/how-to-analyse-a-competitor) - [How to upload sources or lists to analyze in Connect?](https://help.audiense.com/knowledge/how-to-upload-sources-or-lists-to-analyze-in-connect) See less ▼ ## Audiense Connect FAQs - [How has the platform changed to ensure we are GDPR compliant?](https://help.audiense.com/knowledge/how-has-the-platform-changed-to-ensure-we-are-gdpr-compliant) - [What are Social contacts?](https://help.audiense.com/knowledge/what-is-social-contacts) - [What do you mean by synchronisation?](https://help.audiense.com/knowledge/what-do-you-mean-by-synchronisation) - [Re-establish Twitter Connection](https://help.audiense.com/knowledge/re-establish-twitter-connection) - [Re-establish Audiense Connection](https://help.audiense.com/knowledge/re-establish-audiense-connection) - [What is the difference between following and followers?](https://help.audiense.com/knowledge/what-is-the-difference-between-following-and-followers) - [How many people can I follow a day on Twitter?](https://help.audiense.com/knowledge/how-many-people-can-i-follow-a-day) - [How long does the Best Time To Tweet (BTTT) report take?](https://help.audiense.com/knowledge/how-long-does-the-best-time-to-tweet-report-take) - [Which time zone does Audiense use to generate the Best Time to Tweet report?](https://help.audiense.com/knowledge/which-time-zone-does-audiense-use-to-generate-the-best-time-to-tweet-report) See less ▼ - [Getting Started](https://help.audiense.com/knowledge/getting-started#main-content) - [Getting started with Audiense Insights](https://help.audiense.com/knowledge/getting-started#getting-started-with-audiense-insights) - [Getting started with Audiense Connect (Twitter Marketing Plan)](https://help.audiense.com/knowledge/getting-started#getting-started-with-audiense-connect-twitter-marketing-plan) - [Audiense Insights](https://help.audiense.com/knowledge/audiense-insights#main-content) - [Audience Intelligence Reports](https://help.audiense.com/knowledge/audiense-insights#audience-intelligence-reports) - [Audiences: types and definitions](https://help.audiense.com/knowledge/audiense-insights#audiences-types-and-definitions) - [How our customers use Audiense Insights](https://help.audiense.com/knowledge/audiense-insights#how-our-customers-use-audiense-insights) - [Audiense Integrations](https://help.audiense.com/knowledge/audiense-insights#audiense-integrations) - [Video Tutorials & Strategic Guides](https://help.audiense.com/knowledge/audiense-insights#video-tutorials-strategic-guides) - [Audiense Connect](https://help.audiense.com/knowledge/audiense-connect#main-content) - [Basic Navigation](https://help.audiense.com/knowledge/audiense-connect#basic-navigation) - [Audiences](https://help.audiense.com/knowledge/audiense-connect#audiences) - [Analytics](https://help.audiense.com/knowledge/audiense-connect#analytics) - [Engagement](https://help.audiense.com/knowledge/audiense-connect#engagement) - [Audiense Monitoring](https://help.audiense.com/knowledge/audiense-connect#audiense-monitoring) - [Understanding your Account](https://help.audiense.com/knowledge/understanding-your-account#main-content) - [Feedback & Support](https://help.audiense.com/knowledge/understanding-your-account#feedback-support) - [Audiense Insights](https://help.audiense.com/knowledge/understanding-your-account#audiense-insights) - [Audiense Connect: Twitter Marketing](https://help.audiense.com/knowledge/understanding-your-account#audiense-connect-twitter-marketing) - [Plans & Billing](https://help.audiense.com/knowledge/plans-billing#main-content) - [Payments & Cancellations](https://help.audiense.com/knowledge/plans-billing#payments-cancellations) - [Add-ons](https://help.audiense.com/knowledge/plans-billing#add-ons) - [How-to's & FAQs](https://help.audiense.com/knowledge/how-tos-faqs#main-content) - [Audiense Insights How-to's](https://help.audiense.com/knowledge/how-tos-faqs#audiense-insights-how-tos) - [Audiense Insights FAQs](https://help.audiense.com/knowledge/how-tos-faqs#audiense-insights-faqs) - [Audiense Connect How-to's](https://help.audiense.com/knowledge/how-tos-faqs#audiense-connect-how-tos) - [Audiense Connect FAQs](https://help.audiense.com/knowledge/how-tos-faqs#audiense-connect-faqs) [![logo-audiense-product-description-discovery](https://help.audiense.com/hs-fs/hubfs/logo-audiense-product-description-discovery.png?width=135&height=40&name=logo-audiense-product-description-discovery.png "logo-audiense-product-description-discovery")](https://audiense.com) Help Center Copyright © 2026, Audiense