You can integrate your social listening tool with Audiense to send your listening export straight to the Insights dashboard, at a click of a button. However, if you haven’t done this yet, there is also a manual method to upload your audience to Audiense Insights and run an Intelligence report.
First, you need to export your authors of the conversation (filter by Twitter - you will get an export with many columns, including Twitter @authors and Twitter IDs - you only need one or the other)
From your social listening export, you should copy & paste your Twitter Authors (@handles) or Twitter IDs into a separate sheet and convert this to a TXT (text only file), but make sure there are no titles or any other data but these authors or ID numbers.Follow these simple steps:
- Go to Create new report from your Insights dashboard
- Give your report a name
- Choose the audience report type, “Upload your audience”
- Upload the TXT file
The export from your social listening tool will most likely come as a CSV file. So first things first, let’s get your CSV file ready:
- File needs to contain only 1 column with the list of Twitter author handles or IDs, one item per line. There are many ways to do this:
- Delete the rest of the data from the document, remove all other columns and rows
- Simply copy and paste the IDs or author handles into a new sheet (no column titles)
- Copy/paste the author handles or Twitter IDs (no column titles or spaces) straight into a tool such as TextEdit.
- File needs to contain at least 100 individual IDs or handles and a maximum of 1M. This means no duplicates. (*You can easily remove duplicates on Excel by selecting the cells, then clicking on Data> Remove duplicates)
- Save the file as UTF Unicode Text (.txt)
- Drag or upload your file by clicking on the arrow (see screen below).
5. Click Next
6. Choose Segmentation type (Affinity or Interconnectivity)
![Screenshot 2022-02-15 at 11.21.49](https://help.audiense.com/hs-fs/hubfs/Screenshot%202022-02-15%20at%2011.21.49.png?width=688&name=Screenshot%202022-02-15%20at%2011.21.49.png)
7. Click Next to launch your report
Result
Easy to integrate data from other platforms and elevate it by having a better understanding of people who are talking about the topics relevant to your brand.