Re-establish Twitter Connection


Twitter has rules about user behaviour and automatically detects certain actions as possible spamming. If this happens, your account may be temporarily locked or even permanently suspended.

If your account has a temporary problem, then you may need to re-establish the connection between your Audiense account and Twitter.


1. Go to the homepage  and click the default (+) add an owned account panel.


2. Click Twitter account.

3. Complete your username and password to authorize @Audiense to use your account panel.


4. Click authorize app to restore the connection with Audiense. However, it may take a short while till you can follow/unfollow as normal.


Please note: If you have to re-authenticate repeatedly our ability to retrieve your analytics from Twitter is affected, so you may notice some anomalies, although it is possible to recover these ‘lost’ events. In case of any doubts when following these steps, please contact our support team via