--- title: Tags and Notes description: Tags and notes are useful to classify and manage the relationship with your community in a more personalised and efficient way to improve customer service. Tags act as a shortcut to easily find a grou --- [Skip to content](https://help.audiense.com/knowledge/tags-and-notes#main-content) - [English](https://help.audiense.com/knowledge/tags-and-notes) - [Español](https://help.audiense.com/es/knowledge/etiquetas-y-notas) English Show submenu for translations ![logo-insights-color](https://help.audiense.com/hs-fs/hubfs/logo-insights-color.png?width=113&height=30&name=logo-insights-color.png) Open main navigation Close main navigation - - [English](https://help.audiense.com/knowledge/tags-and-notes) - [Español](https://help.audiense.com/es/knowledge/etiquetas-y-notas) English Show submenu for translations - - [Contact us](https://help.audiense.com/knowledge/kb-tickets/new) [Contact us](https://help.audiense.com/knowledge/kb-tickets/new?hsLang=en) Insights by Audiense knowledge base - There are no suggestions because the search field is empty. 1. [Insights & Connect Knowledge Base](https://help.audiense.com/knowledge?hsLang=en) 2. [Audiense Connect](https://help.audiense.com/knowledge/audiense-connect?hsLang=en) 3. [Audiences](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#audiences) # Tags and Notes **Tags** and **notes** are useful to **classify** and manage the relationship with your community in a more personalised and efficient way to improve customer service. **Tags** act as a shortcut to easily find a group of users with a specific tag. This is similar to **lists** but without the limits imposed on lists. Tags you add to a user appear as a **blue tag symbol** in the top right corner of the **user card** below the select check box. Mouseover the symbol or the @username to see the tag(s) at the end of the profile info. ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211312mceclip0.png)   **Notes** are usually more personal and specific to an individual user and can be as long as you like. You might add personal details about a client, a note about a problem, a deadline to contact the client, etc. Notes you add to a user appear as a **golden list symbol** in the top left corner of the **user card**. Mouseover the symbol to see the note and **click to edit** the note in the emerging **tags and notes editor**. ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011247611mceclip1.png)   **Rule Builder** allows you to** automatically add tags** to those users who satisfy predetermined criteria. **Manage (add, remove, edit) tags and notes of one individual user** There are various options to manage tags and notes: - If you have already added a note click the **golden list symbol** in the top left corner of the **user card**. - Mouseover each individual **user card** on the **community wall** and click the **more** drop-down menu and select **edit tags** or **edit notes**.        ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211332mceclip2.png) - Click the **username** of each individual **user card** on the **community wall** to open the **actions** **menu** on the emerging user details **sidebar** and select **edit tags** or **edit notes**. ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211352mceclip3.png)   The **tag and note editor** will open.   ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211372mceclip4.png)   Switch between tags and notes using the tabs of the editor. You can **add and remove tags** and **edit notes**. Click in the tag box and type the tag you want to add. If you start to type an existing tag it will appear in the drop-down menu for you to select. This avoids the creation of duplicate or similar tags. Click the **x** to the right of the tag name to remove the tag. Click **save changes** to apply any changes to the tags or notes. **Manage (add, remove) tags of multiple users** There are two options to manage tags and notes of multiple users: - Click the **all criteria** drop-up menu and select **add tags to all**. - Check multiple user cards and click the **selected** drop-up menu and select **add tags**. ![](https://help.audiense.com/hs-fs/hubfs/image-png-Mar-23-2022-06-20-30-12-AM.png?width=335&name=image-png-Mar-23-2022-06-20-30-12-AM.png)        ![](https://help.audiense.com/hs-fs/hubfs/image-png-Mar-23-2022-06-21-24-68-AM.png?width=256&name=image-png-Mar-23-2022-06-21-24-68-AM.png) The **tag editor** will open.   ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011247731mceclip7.png)   You can add and remove tags. Click in the tag box and type the tag you want to add. If you start to type an existing tag it will appear in the drop-down menu for you to select. This avoids the creation of duplicate or similar tags. Click the **x**to the right of the tag name to remove the tag. Click **save changes** to apply any changes to the tags. All the tags you add, to individual users or multiple users, appear in the **my tags** tab of the **search/filter sidebar**.   ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211412mceclip8.png)   You can also **drag and drop a tag to a profile** from the **search/filter sidebar**. Click on the nine dot grid to the left of the tag name and drag it to the profile to add that tag. To see users tagged with a specific tag on the **community wall** click the tag or use the general search box, e.g. “tag: cool”, in the **search/filter sidebar** to specify the tag. If you have added many tags use the **filter tags** box to filter for certain tags, for example: ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211432mceclip9.png)   Another** useful** search option is to use **advanced syntax** and **search the notes** you have applied. For example, to find those users with the word “important” in their notes write: *notes:important* in the general search box. To** exclude users with a specific tag** from the users on the **community wall** first select the tag, e.g. “audiense” from the **my tags** tab of the **search/filter sidebar.** The tag will appear in the search box (tag:”audiense”). All the users with this tag will be shown on the **community wall**.   ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011247751mceclip10.png)   Add a minus sign **\[-\]** before the tag in the search box (**–**tag:”audiense”) and press intro to refresh the screen. ![](https://help.audiense.com/hubfs/Knowledge%20Base%20Import/help.audiense.comhcarticle_attachments360011211452mceclip11.png)   The revised criteria will appear in the **top bar**.   ![](https://help.audiense.com/hubfs/image-png-Mar-23-2022-06-27-04-51-AM.png)   The selection of users on the **community wall** is now **inverted** and all the users who don’t have that specific tag are shown. You can then use the search/filter sidebar and/or **advanced syntax **to refine your audience of target users.   **Notes** You can add a tag or note to **any user**, not just users from your own community, but you can only view the tags you apply when browsing with the same account you used to add the tags. You can add a tag to users in an **all Twitter** search but you cannot filter using this tag from there, i.e. selecting the tag from the **my tags** tab of the **search/filter sidebar** is not possible. 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