--- title: Tool hack - what to do if your Insights report fails description: This guide follows steps on how to use Audiense Connect to build an audience and access that audience via Insights to create an Insights report. --- [Skip to content](https://help.audiense.com/knowledge/tool-hack-what-to-do-if-your-insights-report-fails#main-content) - [English](https://help.audiense.com/knowledge/tool-hack-what-to-do-if-your-insights-report-fails) - [Español](https://help.audiense.com/es/knowledge/qué-puedo-hacer-cuando-falla-mi-informe-en-insights) English Show submenu for translations ![logo-insights-color](https://help.audiense.com/hs-fs/hubfs/logo-insights-color.png?width=113&height=30&name=logo-insights-color.png) Open main navigation Close main navigation - - [English](https://help.audiense.com/knowledge/tool-hack-what-to-do-if-your-insights-report-fails) - [Español](https://help.audiense.com/es/knowledge/qué-puedo-hacer-cuando-falla-mi-informe-en-insights) English Show submenu for translations - - [Contact us](https://help.audiense.com/knowledge/kb-tickets/new) [Contact us](https://help.audiense.com/knowledge/kb-tickets/new?hsLang=en) Insights by Audiense knowledge base - There are no suggestions because the search field is empty. 1. [Insights & Connect Knowledge Base](https://help.audiense.com/knowledge?hsLang=en) 2. [How-to's & FAQs](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en) 3. [Audiense Insights How-to's](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#audiense-insights-how-tos) # Tool hack - what to do if your Insights report fails ## This guide follows steps on how to use Audiense Connect to build an audience and access that audience via Insights to create an Insights report. There are a few reasons why an Insights report can fail, which we explain in this article **[Why did my report fail?](https://help.audiense.com/hc/en-gb/articles/360016841038-Why-did-my-report-fail-?hsLang=en)** If your report says it has failed or has fewer followers than you expected, this may be due to it not being fully up-to-date, or for other reasons explained in the article link above. Let us know by contacting our support team via [help@audiense.com](mailto:help@audiense.com), however, in the meantime, you can try this workaround by creating an audience in Connect instead, then upload this audience to Insights. #### Watch this video and/or follow the steps below:     #### **Go to Audiense Connect from the Insights dashboard** 1. Click on the **4 squared icon **on the top right of your screen ![Screenshot 2022-03-15 at 21.40.24](https://help.audiense.com/hs-fs/hubfs/Screenshot%202022-03-15%20at%2021.40.24.png?width=688&name=Screenshot%202022-03-15%20at%2021.40.24.png)   2. Select **Launch Connect** to open the dashboard   ![Hack connect step 2](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%202.png?width=688&name=Hack%20connect%20step%202.png) #### **Create the same audience you created for Insights using the Audience Manager in Connect**   3. Click on **Audiences** on the top menu 4. Select **Audience Manager** **![Hack connect step 3](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%203.png?width=688&name=Hack%20connect%20step%203.png)**   5. Choose **Static Audience **and click **Next** **![Hack connect step 4](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%204.png?width=688&name=Hack%20connect%20step%204.png)**   6. **Name** your audience *(won't let you save it without a name)* 7. Define your audience **criteria** (i.e., *Followers of: Relationships>Followers of these accounts*) ![Hack connect step 5](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%205.png?width=688&name=Hack%20connect%20step%205.png)   8. Click **Finish** **![Hack connect step 6](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%206.png?width=688&name=Hack%20connect%20step%206.png)** #### **Wait for the audience to finish synchronizing**   9. Click **Email me when it's done ** **![Hack connect step 7](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%207.png?width=688&name=Hack%20connect%20step%207.png)** #### **Return to Audiense Insights and launch the report based on the Connect audience**   10. Once the audience has synched, return to **Audiense Insights** 11. Click on **Create new report** button ![Hack connect step 8](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%208.png?width=523&name=Hack%20connect%20step%208.png)   12. Select **Profile Attributes** and click **Next** ![Screenshot 2022-03-15 at 21.50.02](https://help.audiense.com/hs-fs/hubfs/Screenshot%202022-03-15%20at%2021.50.02.png?width=688&name=Screenshot%202022-03-15%20at%2021.50.02.png)   13. Scroll down to select your **audience** from Connect ![Hack connect step 10](https://help.audiense.com/hs-fs/hubfs/Hack%20connect%20step%2010.png?width=688&name=Hack%20connect%20step%2010.png)   14. Select the **Segmentation type** you would like to choose ![Screenshot 2022-03-15 at 21.45.04](https://help.audiense.com/hs-fs/hubfs/Screenshot%202022-03-15%20at%2021.45.04.png?width=688&name=Screenshot%202022-03-15%20at%2021.45.04.png) 15. Click **Launch your report now!** ![Screenshot 2022-03-15 at 21.45.48](https://help.audiense.com/hs-fs/hubfs/Screenshot%202022-03-15%20at%2021.45.48.png?width=688&name=Screenshot%202022-03-15%20at%2021.45.48.png)   If after following these steps, you are still unsure or having trouble, please contact us via **[help@audiense.com](mailto:help@audiense.com)**   - [Getting Started](https://help.audiense.com/knowledge/getting-started?hsLang=en#main-content) - [Getting started with Audiense Insights](https://help.audiense.com/knowledge/getting-started?hsLang=en#getting-started-with-audiense-insights) - [Getting started with Audiense Connect (Twitter Marketing Plan)](https://help.audiense.com/knowledge/getting-started?hsLang=en#getting-started-with-audiense-connect-twitter-marketing-plan) - [Audiense Insights](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#main-content) - [Audience Intelligence Reports](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#audience-intelligence-reports) - [Audiences: types and definitions](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#audiences-types-and-definitions) - [How our customers use Audiense Insights](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#how-our-customers-use-audiense-insights) - [Audiense Integrations](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#audiense-integrations) - [Video Tutorials & Strategic Guides](https://help.audiense.com/knowledge/audiense-insights?hsLang=en#video-tutorials-strategic-guides) - [Audiense Connect](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#main-content) - [Basic Navigation](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#basic-navigation) - [Audiences](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#audiences) - [Analytics](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#analytics) - [Engagement](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#engagement) - [Audiense Monitoring](https://help.audiense.com/knowledge/audiense-connect?hsLang=en#audiense-monitoring) - [Understanding your Account](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en#main-content) - [Feedback & Support](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en#feedback-support) - [Audiense Insights](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en#audiense-insights) - [Audiense Connect: Twitter Marketing](https://help.audiense.com/knowledge/understanding-your-account?hsLang=en#audiense-connect-twitter-marketing) - [Plans & Billing](https://help.audiense.com/knowledge/plans-billing?hsLang=en#main-content) - [Payments & Cancellations](https://help.audiense.com/knowledge/plans-billing?hsLang=en#payments-cancellations) - [Add-ons](https://help.audiense.com/knowledge/plans-billing?hsLang=en#add-ons) - [How-to's & FAQs](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#main-content) - [Audiense Insights How-to's](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#audiense-insights-how-tos) - [Audiense Insights FAQs](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#audiense-insights-faqs) - [Audiense Connect How-to's](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#audiense-connect-how-tos) - [Audiense Connect FAQs](https://help.audiense.com/knowledge/how-tos-faqs?hsLang=en#audiense-connect-faqs) [![logo-audiense-product-description-discovery](https://help.audiense.com/hs-fs/hubfs/logo-audiense-product-description-discovery.png?width=135&height=40&name=logo-audiense-product-description-discovery.png "logo-audiense-product-description-discovery")](https://audiense.com) Help Center Copyright © 2026, Audiense